About the Company:
Join a successful and well-established Melbourne-based MSP that has been delivering industry-leading IT solutions across multiple verticals since the 1990s. As a trusted IT services provider, our client offers cutting-edge managed and professional services to a growing base of customers.

The Role:
We are seeking an experienced and driven Senior Engineer to join the technical team. This role involves designing, implementing, and managing a variety of client projects across a broad spectrum of IT technologies. You will be responsible for delivering high-quality solutions, ensuring system reliability, performance, and security, and contributing to the company’s technical expertise.

This is a permanent, senior-level position advertised as “On-Site,” with flexibility to work from where you are most effective. You will enjoy autonomy and self-management while being a key contributor to the team and the broader organization.

Key Responsibilities:

• Design and architect IT solutions to meet client requirements.
• Plan and implement infrastructure upgrades and expansions.
• Collaborate with clients to understand their needs and translate them into actionable plans.
• Lead and manage projects, ensuring timely delivery and successful outcomes.
• Provide technical support and troubleshooting during project delivery (outside of BAU support).
• Act as an escalation point for Level 3 tasks from the Service Desk or peer-led projects.
• Contribute to organizational knowledge of emerging technologies, including systems management, cloud utilization, security, and automation.
• Assist in project scoping and review processes.
   

Technical Skills and Knowledge:
The ideal candidate will possess expertise in the following areas:

• Active Directory (Cloud and On-Premises).
• Microsoft 365, Intune (including packaging and security).
• VoIP Telephony.
• Server and Network Administration.
• VPN configuration and troubleshooting.
• Networking: Switching, Routing, and WiFi implementation.
• Security: Authentication and Firewall deployment.
• Familiarity with service delivery tools such as ConnectWise, Autotask, IT Glue, and Datto.
   

Soft Skills and Experience:
This senior engineer role requires:

• A strong technical background with significant experience in service delivery and MSP operations.
• A proven track record of technical project delivery, including solution sign-offs and documentation.
• Broad exposure to IT hardware, operating systems, and business applications.
• Proficiency in cloud-based services, networking, and mainstream business technologies.
• Experience with Ticketing, RMM, and Documentation systems.
• Professional presentation and excellent communication skills.
• (Optional) Team management experience is advantageous but not essential.
   

What’s on Offer:

• A senior role with opportunities to lead and influence company direction.
• Potential for progression to management team level.
• Inner-suburbs location with parking.
• A competitive salary package.
   

Eligibility:
Applicants must be Australian Citizens or Permanent Residents. Unfortunately, this role is not open to temporary visa holders.

If you are a driven, self-starter with strong technical expertise and a passion for delivering exceptional IT solutions, we encourage you to apply with an updated resume.

Job summary

Join an innovative and expanding MSP located in Melbourne’s Inner Suburbs. Take on a senior technical role and enjoy a competitive salary.