The Level 2 Support Engineer role revolves around a consistent customer service experience. You will be highly customer focused willing to take ownership of client issues and do what it takes to achieve the best resolutions.

OUR CLIENT:

You’ll join a well-established IT services provider. They provide contemporary Managed and Professional Services to an extensive and growing customer base.

YOUR ROLE:

This is a clear Level 2 Engineer role. You will work with a successful and growing Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in an IT service desk role, preferably with an MSP.
• An understanding of service support and ticketing systems.
• Experience in contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications.
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have some understanding of these technologies:

• Office 365 Admin
• Azure
• Veeam
• MS Teams
• 3CX
• Networking
• Watchguard / Fortinet / Meraki
• Ticketing and Documentation Applications
• RMM

THE BENEFITS:

• Room to grow within an established and successful team.
• Permanent role with B2B hours.
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume.